At Journeyz, we’re all about elevating your experiences. We want every part of your journey with us, from ordering to enjoying our products, to be smooth and satisfying. If there’s a bump along the way, we’re here to make it right.
Shipping Policy
- Where We Ship: We’re excited to offer shipping to our fellow adventurers in the United States and our neighbors in Canada. If you’re from another corner of the globe and want to join the Journeyz experience, please reach out to us for international shipping options.
- Quick Turnaround: We know you’re eager to start your journey. That’s why we aim to process your order within 1-2 business days.
- Choose Your Journey Speed: Whether you’re planning ahead or gearing up for a last-minute adventure, we offer both standard and expedited shipping options. You’ll see estimated delivery times at checkout.
- Costs & Tracking: We calculate shipping costs based on your destination and chosen speed. You’ll see these costs clearly at checkout. And once your order’s on its way, we’ll send you a tracking number so you can follow its journey to your door.
Return Policy
- Your Satisfaction: If our products don’t elevate your experience the way you hoped, we offer a refund for the product cost (minus any shipping charges). Because of the nature of our supplements, there’s no need to send anything back. We might ask for feedback or photos to help us understand and improve. Your insights are invaluable to us and our community.
- Oops Moments: If your product arrives damaged or seems off in any way, snap a photo and contact us right away. We’ll sort out whether a replacement or refund is best. No need to send anything back.
- New Adventures: We don’t offer exchanges. But if you’re interested to try something new, just place a fresh order on our site.
Reach Out
Got questions or need a hand with something? Our customer support team is here to help. Contact us for assistance. We appreciate you choosing Journeyz and trust in our products and services. Let’s make every moment count!